FAQs
How quickly will my order ship?
Orders ship on weekdays. If we receive your order on the weekend, it will ship on Monday.
All orders, unless expedited, will be sent out at the time window listed at checkout. For more information about shipping, shipping times, costs, and placing expedited orders, please visit our informational page about Shipping & Returns.
What if my order is missing items?
If our inventory is incorrect and you purchase an item that is out of stock, we will contact you via email with replacement options. If we do not hear back from you if you would like the replacement item(s) within one business day, we will refund your credit card for the missing item, and ship the order out to avoid further delay.
Do you ship internationally?
We ship orders to the Americas (including Guam, Puerto Rico, the U.S. Virgin Islands, APO/FPO addresses, South America and Canada) as well as Western Europe, Japan, Singapore, Taiwan, Hong Kong, Australia & New Zealand. All orders are billed in U.S. dollars. We reserve the right to refuse shipment of an order that we feel may be fraudulent.
We hope to expand our delivery range to other countries in the near future. If you wish to be notified of when we will be able to ship internationally, please send us an email.
What is your returns & repair policy?
Drispect Face Masks for obvious health reasons are not returnable, and therefore we cannot offer refunds. If there is a fitting issue with the mask, and you need a different size, please contact us.